Everything your team needs
A complete IT service management platform built specifically for healthcare.
AI-Powered Triage
Claude AI classifies, prioritizes, and routes tickets automatically. Confidence-based automation with human override.
Multi-Channel Intake
Email, phone, chat, portal, walk-up — every channel feeds one unified queue.
HIPAA & Compliance
Built-in PHI detection, audit trails, BAA management, EU AI Act Article 13 logging.
SLA Engine
Priority-based response and resolution targets. Auto-escalation, breach alerts, real-time dashboards.
Knowledge Base
AI-drafted articles from resolved tickets. Staff self-service reduces ticket volume by 40%.
Asset Management
Track medical devices, workstations, network equipment. Calibration alerts, warranty tracking.
8 Role Portals
Agent, Team Lead, Manager, Admin, Clinical Staff, General Staff, Compliance Officer, Patient — each sees exactly what they need.
Smart Automations
Password resets, VPN provisioning, printer fixes — automated skills execute in seconds.