Trusted by healthcare organizations worldwide
HIPAA Compliant
SOC 2 Type II
FHIR R4 Ready
NHS Digital Approved
How It Works
Three simple steps from incident to resolution.
01
Submit Request
Staff submit requests through any channel — email, phone, chat, portal, or walk-up. Everything flows into one unified queue.
02
AI Triage & Route
Claude AI classifies priority, detects PHI, and routes to the right team automatically. Confidence-based automation with human override.
03
Resolve & Learn
Issues are resolved with SLA tracking. AI drafts knowledge base articles from resolutions, reducing future ticket volume.
95%
First-contact resolution
< 15min
P1 response time
99.9%
Uptime SLA
8
Role-based portals